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Evidenced Outcome

Improved staff productivity

Evidence point

During the 15-month period between April 2020 and June 2021, Active Responder volunteers made a total of 13,043 delivery and collection trips, including 7,290 patient package deliveries, 3,443 pathology lab runs, and 2,310 pharmacy / prescriptions runs.

This means that, on average, 870 deliveries were made by volunteers per month. Based on the average times recorded for each type of delivery and collection task we can estimate that the Active Responders are likely to have saved trust staff approximately 1,875 hours over this period. This is an average of 125 hours of staff time saved every month.

Primary beneficiary


Partner organisation

Salford Royal NHS Foundation Trust

Volunteering role / intervention

Active Responder

Evidence strength




July 2021

Active Responder and Meet and Greet Volunteers - Salford Royal NHS Foundation Trust - Evaluation Report - July 2021