Evidenced Outcome
More informed about their care
Evidence point
96% of successfully contacted patients resulted in action being taken, the most common of which (95%) was the patient being provided with or reminded of their appointment details.
(n=3,976)
Primary beneficiary
Service Users
Partner organisation
National Lottery ICS Programme - North West London ICB (Brent)
Volunteering role / intervention
Waiting well calls
Evidence strength
Evidence Strength meanings:
- Green - strong evidence
- Amber - Promising evidence
Promising
Produced
June 2025