Evidenced Outcome
Positive impact on those at risk of health inequalities
Evidence point
The project focussed on Colne Union PCN, an area of deprivation.
In the year prior to the volunteer intervention, the higher the level of deprivation in the area the patient lived in, the more likely they were to not attend their Ophthalmology appointment. However, there was a flattening of this discrepancy during the volunteer intervention.
Additionally, the greatest reduction in DNA rate was also for those living in quintile 1 (the most deprived in the Index of Multiple Deprivation), seeing a 29% relative reduction.
Primary beneficiary
Service Users
Partner organisation
National Lottery ICS Programme - North West London ICB (Hillingdon)
Volunteering role / intervention
Waiting well calls
Evidence strength
Evidence Strength meanings:
- Green - strong evidence
- Amber - Promising evidence
Compelling
Produced
April 2025