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Evidenced Outcome

Reduced ambulance response times

Evidence point

The 90th centile figure (time within which 9 of 10 patients were seen) for NWAS category 3 calls average response time was almost 457 minutes compared to Low Acuity-assigned CFR calls which was 216 minutes - lower by almost 240 minutes (4 hours).

(n= 93375 NWAS calls, 314 CFR calls - Cat 3 only)

Primary beneficiary


Partner organisation

North West Ambulance Service

Volunteering role / intervention

Low Acuity Community First Responder

Evidence strength




March 2023

Low Acuity Community First Responder - NWAS - Evaluation report Jan 2023