Evidenced Outcome

Emerging evidence of a reduction in Did Not Attend (DNA) rates

Evidence point

Each patient who booked in advance was asked to respond to the question “Could you have made your appointment without the Meet & Greet service?”

91% of respondents (n=99 patients) said that they could not have made their appointment without the help of the Meet & Greet service.

A further 4% said it would have been difficult to attend without the service.

Only 5% could have made their appointment without the service.

Primary beneficiary

Organisation

Partner organisation

Salford Royal NHS Foundation Trust

Volunteering role / intervention

Meet and greet

Evidence strength

Icon

Compelling

Produced

July 2021

Active Responder and Meet and Greet Volunteers - Salford Royal NHS Foundation Trust - Evaluation Report - July 2021