Evidenced Outcome
Reduction in Did Not Attend (DNA) rates
Evidence point
The DNA rate for Ophthalmology and Medical Ophthalmology for Colne Union PCN patients decreased from 13.2% in the year prior to the volunteer calls starting, to 11.2% in the period of volunteer calls.
This represents a 15% relative reduction and 2% absolute reduction.
The difference is statistically significant.
Primary beneficiary
Organisation
Partner organisation
National Lottery ICS Programme - North West London ICB (Hillingdon)
Volunteering role / intervention
Waiting well calls
Evidence strength
Evidence Strength meanings:
- Green - strong evidence
- Amber - Promising evidence
Compelling
Produced
April 2025